Terms and Conditions
SC MIRTRANS – EXPRESS SRL
C.U.I: RO28266143
Registration no.: J40/3793/29.03.2011
Address: Șos. Vitan Bârzești nr. 7D – 7E, Corp C`, 2nd floor, apt. 10, Sector 4, Bucharest
Phone: +40 744 123 000
E-mail: office@mirtrans-express.com
Status: 07.03.2024
I. General contractual terms and booking conditions
1. Scope
1.1 The General Terms of Business and the special booking conditions apply to the use of MirTrans-Express web portals and to booking trips with MirTrans-Express.
2. Contracting parties
The contractor for trip bookings (ticket seller) as well as for the use of the web portals is SC MirTrans-Express SRL, place of business: Piața Gara Filaret, no. 2, apt. 2, Sector 4, Bucharest, hereinafter referred to as “MirTrans”.
3. Commercial use of the web portal
3.1 Price comparison websites may conclude a written agreement with MirTrans authorizing them to obtain MirTrans prices and schedules for processing and publication.
4. Payment and vouchers
4.1 Tickets can be paid for, depending on where the booking is made, using different payment methods:
- Online: PayPal, direct debit, credit card (Mastercard / Visa), Google Pay, Apple Pay. We reserve the right not to offer certain payment methods for specific bookings and to refer to other payment methods.
- On board coaches: cash.
- At points of sale / travel agencies: all payment methods offered by the agency, and in any case cash. If the point of sale is inside the vehicle, payment methods may be limited to cash or bank card.
4.2 Special conditions for credit card payments
4.2.1 When paying by credit card, the customer’s account is charged upon completion of the booking. At the time of booking, the customer informs their bank that, in the event of a chargeback, the bank must provide MirTrans or an authorized third party with the customer’s name and full address so that MirTrans can assert its claims.
4.2.2 Fees and bank charges resulting from a chargeback on a card payment are borne by the passenger. Cancellation fees may also apply. The passenger may prove that costs were reduced or did not arise at all due to the chargeback. In the event of a chargeback, the customer’s access to credit card payment may be temporarily or permanently blocked.
4.3 After an unsuccessful dunning procedure carried out by MirTrans, further processing of the case for debt recovery is transferred to an external service provider. MirTrans may provide all necessary personal data of debtors to this external service provider.
4.4 Set-off; Right of retention
4.4.1 The customer has a right to set-off only if their claims are legally established, undisputed, or acknowledged by us. They also have a right of retention only if and to the extent that the claim is based on the same contractual relationship.
4.4.2 If the customer is in default of payment to us, all existing claims arising from the same contractual relationship become immediately due.
4.5 Payment fees
4.5.1 The total price indicated in the online shop includes any payment fees charged by the third-party payment method you choose and borne by you, as well as the applicable VAT.
4.5.2 For customers selecting a fee-bearing payment method, a payment fee plus VAT applies as a percentage of the total cart value. In each country at least one free and commonly used payment method is available.
4.6 Redeeming vouchers
4.6.1 A maximum of one voucher can be redeemed per booking. Vouchers can be redeemed only online or at our sales agencies. Monetary-value vouchers apply to the entire cart. Percentage-discount vouchers and free-trip vouchers can be calculated only on the actual ticket price. Vouchers cannot be redeemed for additional services (e.g., flat-rate services, extra charges for bicycles or luggage).
4.6.2 In MirTrans promotional campaigns, the purchase and use of vouchers is limited to one voucher per person. If a person redeems more than one voucher from the same campaign, MirTrans may cancel bookings exceeding the first voucher. This rule may be waived in special promotions.
4.6.3 Vouchers issued free of charge during a promotion or as compensation expire upon the first booking.
4.6.4 Commercial use, including resale of vouchers, is prohibited and will be sanctioned by MirTrans by blocking tickets and/or claiming damages.
4.6.5 Paying out the remaining balance of a voucher is not possible.
4.6.6 In cases of fraud, attempted fraud, or suspected illegal activity in connection with the purchase, redemption, or transfer of vouchers, MirTrans is entitled to block the respective customer accounts and/or request an alternative payment and/or block the vouchers. There is no right to activation or payout of such vouchers.
4.6.7 In the same cases, MirTrans-Express is entitled to reverse tickets paid partially or fully by redeeming such a voucher.
4.7 Redeeming MirTrans promo codes
4.7.1 A maximum of one promo code can be redeemed per booking. Promo codes are activated automatically within 48 hours and can be redeemed only online or at our partner agencies.
4.7.2 Promo codes are valid for three months.
4.7.3 Only a direct trip can be booked, except for round trips. The point of departure does not necessarily have to be the destination as well.
4.7.4 Vouchers are personal and non-transferable.
4.7.5 Changes to bookings can be made only via customer service. Cancellation is excluded.
4.7.6 Commercial use, including resale of promo codes, is prohibited and will be sanctioned by MirTrans by blocking tickets and/or claiming damages.
4.7.7 Paying out the remaining balance of a voucher is not possible.
4.7.8 Each trip booked with a voucher is made separately and distinctly from other trips.
4.7.9 The passenger has the right to withdraw from the contract within 14 days from signing the purchase contract. The withdrawal must be notified in written form.
4.8 Promotional actions
4.8.1 In marketing promotions, the purchase of discounted tickets is limited to three tickets per person. If a person purchases more than three tickets within the same promotion, MirTrans may cancel all bookings beyond the first three. This rule may be waived for special offers.
4.8.2 Commercial use, in particular resale of tickets, is not permitted and is sanctioned by MirTrans by blocking tickets and/or claiming damages.
4.8.3 In cases of fraud, attempted fraud, or suspected illegal activity in connection with the purchase, redemption, or transfer of vouchers, MirTrans reserves the right to block the customer’s account and/or request an alternative payment or cancel the respective tickets. MirTrans does not recognize claims for acknowledgment or refund of such tickets.
4.8.4 In cases of fraud, attempted fraud, or suspected illegal activity, MirTrans reserves the right to cancel a ticket obtained in whole or in part by means of a refund.
4.8.5 Tickets purchased under an offer for which different conditions apply after the offer expires must be purchased at the full price applicable on the date of travel/ticket validity.
5. Cancellation and rebooking
5.1 Rebooking requires prior cancellation of the trip. Cancellation can be made before departure in accordance with sections 5.2 to 5.5. A change or cancellation of a booking on board the coach (with the driver) is not possible.
5.2 Cancellation can be made exclusively on MirTrans-Express websites or via partner agencies and MirTrans ticket outlets, no later than 12 (twelve) hours before the scheduled departure time. A round trip is considered one booking.
5.2.1 Cancellation of a promotional-price ticket is not refundable (the ticket is non-refundable).
5.3 In case of cancellation, the fare will be refunded in full to the account indicated by the customer at the time of the order; for credit card payments, to the same card.
5.4 For each cancellation, no cancellation fee will be charged per canceled trip and per passenger. In the event of a name change, the price difference must be paid if the ticket price has increased in the meantime. Changing the phone number is free of charge.
5.5 In case of rebooking due to passengers’ delays resulting from flight delays (for trips with boarding point Otopeni Airport), MirTrans-Express will transfer the passenger to the next service, but if there are no available seats, the fare will be refunded. If passengers do not agree with the rebooking by MirTrans-Express, a refund is not possible.
5.6 If a ticket is not used for a trip operated by MirTrans carriers, the fare will be refunded upon presentation of the ticket, minus a processing fee per trip and per passenger, unless the traveler can prove that lower or no damages were incurred. The passenger must prove the non-use of the ticket. One ticket is issued for each person and each trip. Connections with transfers (interconnections) are treated as a single trip. The request can be made informally within 3 months and must be sent to MirTrans or SC MirTrans-Express SRL at the postal address: Piața Gara Filaret, no. 2, apt. 2, Sector 4, Bucharest. The processing fee is reduced to EUR 2 (or the equivalent) per passenger and trip, plus any bank transfer fees, if the carrier is MirTrans, or per passenger and trip plus any bank transfer fees if the carrier is MirTrans-Express, provided the request is made promptly, at the latest within one week after the ticket’s validity period expires. Therefore, the amount of the processing fee depends on the delay after departure at the time the refund request is made.
5.7 All processing fees mentioned above, cancellation fees, and any transfer fees are not charged if the refund is requested due to circumstances for which MirTrans-Express is responsible. The ticket price refund, minus processing fees and any transfer fees, will be made in full to the account indicated by the customer at the time of the order; for credit card payments, to the same card.
5.8 Deviating cancellation policies from any Carrier’s Terms and Conditions do not apply.
6. Service fee
A service fee of EUR 0.99 (or the equivalent) applies to each booking. The fee is charged per order for the use of the website/app used for booking, as well as for other customer-facing tools, e.g., “Manage my orders/automatic trip change service, adding luggage”. In case of cancellation by the customer, the service fee is not refunded. For bookings by phone (customer service) or at our agencies and offline distributors, additional fees may apply.
7. Jurisdiction
The competent jurisdiction for merchants, legal entities, and individuals without general jurisdiction in Romania, as well as for persons who have moved their domicile or habitual residence abroad after concluding a transport contract, or whose domicile or habitual residence is unknown at the time of filing the complaint, is Bucharest.
8. Invalidity of specific provisions
If individual provisions of these General Terms of Business and special booking conditions are or become wholly or partially null and void, this shall not generally affect the validity of the contract as a whole.