General FAQs (valid on all routes)

How do I book online?

1. Go to the booking page: booking.mirtrans-express.com.
2. Select the trip type: One-way or Round trip and the number of passengers.
3. In the From and To fields, choose the cities (e.g., Chișinău → Bucharest).
4. Pick the date in the calendar and click Search.
5. Select the desired service from results (check departure/arrival times and duration).
6. In the booking form:
   • Choose your seat (where available).
   • Fill in Last name, First name, Phone, Email (double-check your email).
   • If you need an invoice, click Add billing address and complete the details.
   • Enter a promo code (if you have one) and click Apply.
7. Tick the box to agree to the Terms & Conditions.
8. Click Pay (online card payment) to secure your seat.
9. You’ll receive the e-ticket (with QR code) by email within a few minutes. No printing required — show it on your phone at boarding.

Can I change the date/time of a paid ticket?

Any change of date or time is possible only at least 12 hours before departure by contacting Customer Service.

What is the cancellation policy and when do I get a refund?

• Cancellation: allowed up to 12 hours before the scheduled departure time.
• Full refund: if cancelled within the above time window, the ticket price is refunded in full to the same card used for payment within 1–7 business days, depending on the issuing bank.

How do I pay for the ticket?

Payment is made directly on the website at the time of booking.

You can pay quickly and securely using the NETOPIA Payments secure gateway (Visa/Mastercard, 3-D Secure). After payment confirmation, the e-ticket (with QR code) is sent automatically to your email.

How soon do I receive the ticket after payment and where can I find it?

Right after online payment, the e-ticket is automatically sent within moments to the email address provided in the booking form.

The ticket is generated instantly by the Mirtrans-Express system and includes all trip details: date, time, boarding point, booking code, and the QR code for validation.

What if my card payment fails / shows an error?

If you encounter a card payment error, please check:

• Your card is valid and enabled for international transactions;
• Sufficient funds are available;
• Your browser allows pop-ups and isn’t blocked by extensions;
• Try a different browser or device.

If the issue persists, contact Customer Service.

Can I change my seat on the coach?

Yes, but only subject to availability and by contacting Customer Service.

What luggage is included?

Each ticket includes free carriage of:

• 1 cabin bag: max. 42 × 30 × 18 cm, up to 7 kg — to be stored in the overhead compartment without blocking aisles/emergency exits.
• 2 standard hold bags: max. 80 × 50 × 30 cm each (slight variations allowed provided sum of sides ≤ 160 cm), up to 20 kg per bag.

How do I use a promo code?

Using a promo code is simple and gives instant discounts on online ticket purchases. Follow these steps:

1. Go to the official website www.mirtrans-express.com.
2. Select the desired route (From – To), departure date, and number of passengers, then click Search.
3. Choose your preferred service and fill in passenger details.
4. In the Promo code field, enter the code and click Apply — the system will automatically recalculate the final price and show the applied discount.
5. Proceed to secure online payment to complete the booking.

Are there discounts for children?

Yes. Mirtrans-Express offers special discounts for children aged 2 to 7. This category gets a 50% discount off the full ticket fare.

Are there discounts for students?

Yes. Mirtrans-Express offers dedicated student discounts on all services. The discount applies automatically during online booking when you select the “Student” passenger type in the search form.

How do I make a group booking or a private airport transfer?

For groups or private transfers (e.g., airport), please contact the Mirtrans-Express sales department:

• Phone: +373 788 100 08 (MD) / +40 376 420 420 (RO)
• Email: rezervari@mirtrans-express.com

How do I request an invoice (individual/company)?

If you purchased the ticket online, the invoice can be issued automatically on request — during booking, tick “Request invoice” and fill in the company (or individual) details.

How do I report a lost/found item?

If you left an item on the coach, contact Customer Service and provide: route, date of travel, where you think the item was left, and a description of the item. We will investigate and let you know if it is found.